Freelance Writing with a focus on IT Project Deliverables

Take a look at everything below. Then contact me via email with how I can help. I am open to freelance projects only.

Email -> hello [at] aaronaiken [dot] me

I look forward to hearing from you!

Services

Technical writing & editing
- Hardware/software help screen writing & editing
- Hardware/software manual writing & editing
Business requirements writing & editing
Test cases and user acceptance tracking
End user/customer survey administration and reporting
IT Process documentation
IT Policies and Procedures
Web copy writing & editing
Website reviews/testing/QA

Manage improvements to IT Service Management processes and IT services
Measure the performance of our team and identify improvement areas
Design improvements to processes, services and infrastructure in order to increase efficiency and effectiveness
Build and administer surveys to collect feedback from the business community at various stages of the SDLC
Compile data into “human readable” next steps and actions
Present findings/changes/improvements at monthly status meeting with account/customer executives
Build teams of individuals best suited to take an improvement initiative from initial vision through to completion
Coordinate improvement efforts across multiple bureaus and teams

Manage small team of developers and business analysts
Support routine maintenance and planned releases for more than 30 applications
Coordinate application support across multiple teams and dependancies
Prepare all necessary release documentation including release plans, business requirements, and test cases
Build and maintain business relationships with all business process owners and application stakeholders
Monitor and manage deliverables against various SLA’s
Participate in interviewing candidates for open positions
Prepare reports, ballpark estimates, and release value analysis as requested
Produce meeting minutes from client and team meetings
Work with business users to gather and clarify release requirements
Test application releases in DEV and SYST environments
Manage and update application release issue log during UAT

Primary administration officer of Executive Board
Schedule monthly board and member meetings
Prepare and distribute meeting agendas and minutes
Provide electronic communication between the Board, members, and outside agencies
Receive and disseminate correspondence to and from membership
Create promotional graphics and copy for events
Utilize social media, word of mouth, and email marketing to promote monthly club events
Build and maintain website and other online properties
Manage Square account for processing payments (invoices, donations, apparel sales)

Managed team of 10 sub-contractors to complete client work
Established systems to manage all aspects of client management, project management, and document storage
Managed all aspects of client work from sale to delivery
Marketed business via social media channels, networking groups, and special interest groups
Identified industries and qualified companies based on predetermined criteria for our products and services
Managed individual projects and entire business accounting to generate business reports
Created proposals and contracts to complete client work
Established business-to-business relationships whereby our services were sold by partner agencies
Provided software/framework training to clients as well as Helpdesk Support